In the aftermath of the end-of-2007 “holidaze,” I’ve had multiple opportunities to attempt to return gifts and other items purchased online, and to launch inquiries with vendors online, via e-mail and on-screen, at-site Web...

As most know, my IT soapbox has “business-driven” emblazoned on all sides. By business-driven, I’m referring to an IT organization’s imperative – to deliver business value.  In this vein, I talk about (harp on) numerous topics...