November 2, 2008 1:39 AM
Increase your system usability and number of users - an idea
Hello there,
I hope that by now you read the stream of posts about increasing the number of users.
Previous posts: 1, 2, 3
Now, I will show an idea that you may use. I do not protect this idea but it would be nice to know if you tried to implement it.
Motivation:
All computerized systems have information about the tasks that the end-user need to do.
The information is always limited to what the system designer thought as therelevant data for the use case.
There are cases where the system does not have the information and a human contact is required.
How does this human contact is found?
In addition, in the company where the system is installed onlypart of the employees use the system. This is because of specific roles in the company that does not need the system or use different applications.
How can we encourage them to use our system as well?Â
All computerized systems have information about the tasks that the end-user need to do.
The information is always limited to what the system designer thought as therelevant data for the use case.
There are cases where the system does not have the information and a human contact is required.
How does this human contact is found?
In addition, in the company where the system is installed onlypart of the employees use the system. This is because of specific roles in the company that does not need the system or use different applications.
How can we encourage them to use our system as well?Â
Use-case: Late delivery management A warehouse manager is waiting for a delivery, but it is late.
The warehouse manager is using the company’s ERP system.
What information does the warehouse manager has:
Advanced supplier notification (ASN)
Purchase order
Any of the documents have a lot of information but the data is not helpful for the purpose of getting the realistic arrival time.
What information does the warehouse manager has:
Advanced supplier notification (ASN)
Purchase order
Any of the documents have a lot of information but the data is not helpful for the purpose of getting the realistic arrival time.
How can the warehouse manager find the realistic arrival time?
What information will help the warehouse manager ?
Any information that enables direct contact to the relevant people.
Any information that enables direct contact to the relevant people.
Some borring information in text:
Solution to Problem:
Any Business Object actually forms a network of Business Objects around it. For example, an Invoice have around it a Quote, a Purchase order, a Vendor etc. Each of the surrounding BO's have a user that entered them in the system and probably a business partner and contact person.
Based on this information we can offer a network of contacts that will enable the truck driver to find the relevant contact in a quick and efficient way.
Technical solution:
The social network will be a standalone web application that enables anybody who is involved in the work process to enter and search.
The social network will be build, based on the specific business (ERP, CRM, SCM…).
Each business application will have a crawler to search the data and produce transmit to the social network database.
The crawler will follow the business objects metadata.
Benefits to the application vendor
1. It will provide a very high level of usability and friendliness. While most systems are focused on the
   business solution and forgetting the user's human contact requirements
2. It would cover cross systems networking.
3. It could be sold an add-on solution.
Benefit to application vendor customer:
Increase efficiency and reduce time waste
Any Business Object actually forms a network of Business Objects around it. For example, an Invoice have around it a Quote, a Purchase order, a Vendor etc. Each of the surrounding BO's have a user that entered them in the system and probably a business partner and contact person.
Based on this information we can offer a network of contacts that will enable the truck driver to find the relevant contact in a quick and efficient way.
Technical solution:
The social network will be a standalone web application that enables anybody who is involved in the work process to enter and search.
The social network will be build, based on the specific business (ERP, CRM, SCM…).
Each business application will have a crawler to search the data and produce transmit to the social network database.
The crawler will follow the business objects metadata.
Benefits to the application vendor
1. It will provide a very high level of usability and friendliness. While most systems are focused on the
   business solution and forgetting the user's human contact requirements
2. It would cover cross systems networking.
3. It could be sold an add-on solution.
Benefit to application vendor customer:
Increase efficiency and reduce time waste
Keep fighting for your voice to be heard,
With you all the way,
Noam
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